Before work begins

If a project is cancelled before scheduled work begins, eligible payments may be refunded after deducting non-refundable transaction fees and any approved third-party purchases.

After work begins

Deposits reserve production time and cover discovery, planning and early implementation. Once work has started, completed work and committed time are non-refundable. Any remaining balance or partial refund is calculated against completed milestones and approved expenses.

Third-party purchases

Domains, hosting, premium software, stock assets, licences, APIs and other third-party purchases cannot be refunded after purchase unless the original provider issues a refund.

How to request cancellation

Send the project name, invoice reference and reason for cancellation by email. We will provide a written status of completed work and any amount due or eligible for return.